Frequently asked questions

Returns Policy

If you do not receive your correct order, or your order has been received damaged please immediately contact us on (03) 9403 5300 within 24hours of received goods. We do not exchange or refund except in the case of damaged, faulty or incorrect goods.

Please do not return any goods prior to contacting Dench Bakers.   

Dench Bakers reserves the right to request reasonable evidence confirming an alleged error.

Delivery and handling

We use Standard Australia Post parcel service which collects daily Monday to Friday. Your
order will be despatched within 1 business day unless we are out of stock. We bake weekly to order so that our products are as fresh as possible. If we cannot despatch your goods within 3 business days of your order, we will contact you.

You will be notified of dispatch via email after which please allow 3 – 10 business days for delivery of your goods inline with Australia post timeframes. Alternatively, please choose express post offered by Australia post, which will be delivered according to their delivery guidelines and timeframes. Unfortunately, we do not ship internationally. 

Standard postage is a flat fee of $9.95 inc. GST.

We reserve the right to change the delivery fee at any time.

Privacy Policy

Dench Bakers respects and is committed to protecting your privacy.

We take steps to handle any personal information collected on our website in the strictest confidence. This information is only used to process your order. We will not and do not rent or sell your personal information to any third party for profit or gain. Any information passed on to a third party is for the sole purpose of processing, communicating and delivering your order.

This website may collect certain information about your visit – such as the IP address through which you access the internet, the date and time you access the site, the page(s) that you visit while on the site, and the internet address of the website from which you linked directly to our site.

This information is only used to administer our website, analyse trends and to generally help improve our site, and will never result in your receiving of spam e-mails. By visiting our Site, you accept the practices described in this Policy.